Need Help?
Common Questions
What materials are your jewellery made of?
Our jewellery is made from high-quality materials including sterling silver, 14k and 18k
gold, and platinum. We also use genuine gemstones such as diamonds, sapphires, rubies, and
emeralds. Each product description includes details about the specific materials used.
How do I care for my jewellery?
To keep your jewellery looking its best, we recommend storing it in a jewellery box or pouch
when not in use. Avoid exposure to chemicals, perfumes, and harsh cleaning agents. Clean your pieces
with a soft cloth and, if needed, mild soap and water. For more delicate pieces, we recommend
professional cleaning.
What is your return policy?
We offer a 30-day return policy on all purchases. Items must be returned in their
original condition, unused, and in their original packaging. Custom or personalized items are
non-refundable. Please contact our customer service team to initiate a return.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery
times vary based on the destination. You will see the shipping options available to your country
during checkout. Please note that customs duties and import taxes may apply and are the
responsibility of the buyer.
How do I track my order?
Once your order has been dispatched, you will receive an email with tracking
information. You can use the tracking number provided to check the status of your delivery on the courier’s
website.